Parirenyatwa Hospital Laboratory is committed to producing accurate, reliable and timely clinical test results and to meet the expectation of clinicians, patients and other clients by providing high quality services in a professional and ethical manner. The Quality Management System will ensure the efficiency and reliability of our laboratory services.

It is the responsibility of all laboratory personnel at all levels to familiarize themselves and comply with the policies and procedures established in the Laboratory Quality Policy Manual. The Parirenyatwa Hospital and Laboratory management has developed the quality management system based on the requirements of the ISO 15189; 2007(E) standard and is committed, with the support of the Parirenyatwa Hospital Executive; to the maintenance of this system. The Laboratory Quality Officer has the overall responsibility for all matters concerning quality assurance within the laboratory and ensuring that all regulatory and accreditation requirements are adhered to.

The Chief Medical Laboratory Scientist has the responsibility and authority for ensuring the effective control and operations of all activities carried out by the laboratory.
The laboratory's main focus would be to achieve:
a) Customer satisfaction.
The goal is to ensure we consistently meet or exceed our customer's requirements.
b) Continual improvement.
The quality objective is achieved by continually improving our processes.

Quality Objectives
The objectives of the quality management system are:
1. 85 % of samples processed should have results reported within stipulated turnaround times.
2. Safety, Health and environmental excellence and comply with applicable regulations.
3. To ensure staff competency by training and conducting competency assessments on
100% of the staff per year.
4. Specimen rejected in the laboratory should be less than 3%per month.
5. To implement and maintain the quality management system by holding at least one internal audit per year.

The management of the hospital is committed to the quality management system through provision of resources and Laboratory Management is committed to monitoring the effectiveness of the system and shall ensure all laboratory personnel are aware and dedicated to the provision of quality service to all our clients.