Finance Department: Revenue Department

This section is charged with collection of revenue for the hospital. There are subsections within the Department mainly:

    These are areas where people are able to pay their bills for various services rendered. These include:
  • Casualty Reception (open 24 hours for payments).
  • Mbuya Nehanda Maternity Hospital Reception (open 24 hours for payments).

The following areas open from 8.00 am to 4.00 pm

  • O.P.D North and South wings,
  • Sekuru Kaguvi Eye Unit reception,
  • Radiotherapy Centre,
  • X-Ray Department, (after hours emergency cases only attended to and payments done at casualty reception).
  • Main Cash office and Enquiries office (B Floor)
  • Orthopaedic Centre.
  1.  Medical Aid Sections:
    There are two offices which deal with medical aid claims and processing, the Big Medical Aid office which deals with Cimas, HMMAS, First Mutual Life and PSMAS, Other Medical Aids office (OMAS) which deals with numerous small medical aid societies.
  2.  Billing and Costing Section:
    This department does the costing of Hospital Services and commercial leases. It is imperative that hospital clients enquire for the expected cost of services in this section before service is rendered.
  3.  Debt Collection Department: -
    This department deals with hospital debtors in order for the hospital to recover fully for services rendered.

You can pay your bills by:

•    Cash payments (at main cash office and above mentioned entry points only)
•    Bank transfers our bank details are as follows:

Account Name: Parirenyatwa Group of Hospitals
Bank: CBZ Bank
Account number: 01120015960066
Branch: Kwame Nkurumah Ave 
 cbz logo

Using Ecocash on site or off- site
For off- site payments follow the steps given below

On the Ecocash menu select option 8 (pay bills)
Enter biller code 21467
Enter hospital number e.g. PGH123456
Enter amount and confirm bill payment

For on-site payments information is available at all entry points

  • You can also use ZimSwitch Debit cards stationed at Casualty reception.

Very Important Information

•    Some services require cash upfront before the procedure these include:
Blood and blood products, ECG, EEG, CT scan, Ultra Sound Scan, Lab Tests,
X-rays, EMG Brachy therapy, mammography and
Private Ward admissions. (D floor and C9).

Frequently Asked Questions

When will my bill be finalised?
What if I have medical aid / insurance?
Do I have to pay a deposit?
What if I don’t have medical aid?
What if I am having difficulties paying my bill in full?
How do I contact the Account Department?

When will I receive my bill?
Approximately 30 days after services are rendered your bill will have been finalized. You should come and enquire from our Enquiries Counter.

What if I have medical aid / insurance?
Please bring your medical aid card, identification particulars and letter of guarantee from your medical aid with you each time you are seen at the hospital. We will make every effort to claim from your medical aid but where there is a shortfall you must pay the difference.

Do I have to pay a deposit?
You are expected to make a deposit forward admission and all procedures. If you are on medical aid and you are booked for a theatre procedure you are required to get a quotation from the billing and costing department for onward submissions to your medical aid. Your medical aid should provide you with a guarantee letter to be produced on admission. Any co-payments should be paid on admission.

What if I do not have medical aid?
If you do not have medical aid, your payment for the estimated charges of your visit is due in full before or at the time of service. In addition, the amount you will pay is only an estimate, and the remaining balance is due within 30 days after the discharge date or date when service was rendered.

What if I am having difficulties paying my bill in full?
The Debt Collection Department will work a payment plan with you depending on the amount due. If you are unable to pay the minimum due balance, please contact our Debt Collection department and we will review other payment arrangement options with you. You should also provide the hospital with current proof of residence.

Contacting the Account Department?

Phone: 04-701555-7

Representatives are available at these times:
Monday - Friday, 9:00 a.m - 5:30 p.m.

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Enquiries ext. 2254